Question 1

Where do you ship?

Accepted Answer

We ship across Canada and the USA with free shipping on all orders, and we ship internationally as well.

Question 2

How long does shipping take?

Accepted Answer

Delivery timelines vary by product and destination. Your confirmation email includes tracking as soon as your order ships.

Question 3

How do I track my order?

Accepted Answer

Use the tracking link in your shipping confirmation email, or visit our order tracking page.

Question 4

What is your return policy?

Accepted Answer

If something isn't right, contact us and we'll walk you through the return or exchange process. Full details are on the returns page.

Question 5

Is checkout secure?

Accepted Answer

Yes. Checkout and payment processing are handled by Shopify's encrypted, PCI-compliant checkout. We never see or store your card details.

Question 6

How do I contact support?

Accepted Answer

Call 1-800-780-7794 or email support@awakeningaesthetics.com and a real person will get back to you.

Frequently Asked Questions